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LADYCO rebrand FAQs

Hi Friends!

It's surreal that just ten months ago we were three sister shops - COCO, Lady Bye and KATE. Then in December 2022 our Brookside shops Lady Bye and COCO merged to become LADYCO, just two blocks west and about 2000 sq feet larger. Then in November 2023 our River Market location closed.  I'll admit, each of these changes has been bittersweet. But if the last three years have taught me anything, it's that the shops were ready for their next chapter. 

Still the staff and customer service you love. Still the same assortment you love with sizes XS-3X. Just now with much of the logistical side of business (gift cards, exchanges, Instagram, etc) simplified (both for you, our amazing customers, and us)! ✨🍾🛍️




What about my coco, Lady Bye and KATE gift cards?

Don't worry for one second! Gift cards from coco, Lady Bye and Kate will transfer to LADYCO. 

Whenever you are ready to shop:  

In person: bring your gift card(s) to the either LADYCO shop and our team will transfer your balance to a new LADYCO card on the spot. 

Online: get in touch and our manager will transfer your card. When you message please include your name as well as the last four digits of your gift card. Please allow one business day for us to reply. 


What about my COCO, Lady Bye and Kate VIP rewards? I didn’t use them yet!

No worries! VIP rewards from coco, Lady Bye and Kate transfer to LADYCO.

Whenever you are ready to redeem your rewards:

In person: bring the reward you received in the mail to the either LADYCO shop and our team will apply the reward to your LADYCO purchase that day.

Online: get in touch once and our manager will reissue you a new reward code. When you message please include your name as well as the the code on the card you received in the mail. Please allow one business day for us to reply. Reminder that rewards cannot be transferred between customers and can only be redeemed by the name on the account.



I want more information!

Do you currently receive our Kate newsletters? If so, you’ll be automatically added the LADYCO newsletter! 

If you don’t receive our newsletter or don't recall, you can enroll for the LADYCO newsletter here: https://view.flodesk.com/pages/63a5ce8037a7fb86b1f98692 

In addition, please follow our instagram @shopladyco. There you will find all the content you love from us plus even more! 


I still have more questions. 

We'd love to hear from you! Get in touch herehttps://www.shopladyco.com/pages/contact