returns & shipping

RETURN POLICY

 

GIFT SHOP WITH CONFIDENCE 

Any purchases from LADYCO, coco and Lady Bye can be returned to LADYCO for store credit or exchange through January 7th, 2023.

 

Effective January 8th, 2023: 

All clothing items may be returned in new condition with tags attached within 14 days of purchase for exchange or store credit. 

All jewelry, accessories, home goods and clearance items are final sale. 

Condition? We will gladly accept the return of products that are still new with tags, unwashed, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelves.

Defective? If you receive a product with a manufacturer defect, please let us know so we can make it right! 

SHIPPING and PICKUP POLICIES 

We offer shipping, curbside pickup and in-store pickup. Pick up is always free. 

Shipping Rates: 

Free USPS first class shipping for orders over $50

$5 USPS first class shipping for orders under $50

 

Curbside and In-Store Pickup: 

 

 

Shipping Timing: We make every effort to ship within two business days as we know how anxious you are for your pretties! But please understand we are a small company and things do come up. For this reason we officially state we ship within four business days. You will receive an email with tracking information as soon as your order ships. Please note it can take up to 24 hours for tracking information to update.

Unfortunately, we cannot guarantee when an order will arrive once it is in USPS hands. Most orders do arrive at their destination within five business days. 

Wrong Item? Did we mistakenly ship you the wrong item? Please let us know within two business days of receiving your package. We want to make it right!

Need to return or exchange? Please get in touch so we know to look for your return. Please ship any returns back within 10 days of receipt. We will process the return for store credit or exchange as soon as we receive it. Please note: you are responsible for the cost of shipping the items back to us.